FAQ & Support Center
Company
How long has APRO been in the aluminum doors and windows industry?
APRO has been deeply rooted in the aluminum doors and windows industry for over 15 years, providing innovative and high-performance solutions for global clients. With a presence in 100+ countries and over 10,000 high-end projects delivered, we’ve built a solid reputation for quality, precision engineering, and reliable service across residential, commercial, and institutional sectors.
Where is your factory located? Can I visit it?
Our factory is located in Zhaoqing, Guangdong, China – the factory area is over 30,000 square meters. We welcome overseas partners to visit our production base and showroom.
Do you have an overseas office or representative?
Currently, we export directly from China to more than 30 countries. Our international sales team provides full project support online, and we are developing regional partnerships in North America, Australia, and Middle East.
Do you have any certifications like CE, ISO9001, or NFRC?
Yes, APRO products are certified with CE and ISO9001:2015, and we follow NFRC standards for energy performance.
How does APRO contribute to sustainable building design?
Our aluminum profiles are 100% recyclable. And we partner with reputable coating suppliers such as AkzoNobel to ensure long-lasting, eco-friendly finishes.
Product
Do you provide thermal break window systems?
Yes, we produce both non-thermal and thermal break systems.
Can I choose custom colors or finishes for the frames?
Yes, we provide RAL color customization, matte or glossy textures, anodized, and wood grain finishes — all tested for UV resistance and outdoor durability.
Are your doors and windows suitable for coastal areas or high-humidity environments?
Yes. Our aluminum systems use marine-grade powder coating and EPDM seals that prevent corrosion and leakage, making them ideal for coastal and tropical regions.
How do your products perform compared to uPVC or wooden windows?
Aluminum systems offer superior strength, longer lifespan, and slimmer frames compared to uPVC or wood. They are more durable, low-maintenance, and resistant to warping or fading.
Service
How long does delivery take after production?
Standard production takes about 35–45 days, depending on order volume. Shipping time varies by destination, usually 20–30 days by sea to most global ports.
Do you provide training or on-site installation guidance?
Yes. We can provide remote training via video calls or dispatch technicians for on-site support for large-scale or complex projects.
What should I do if products arrive damaged or missing parts?
Please inspect your shipment upon arrival and take photos of videos of any damage. Notify us within 3 days, and we will send replacement components or file a claim with the forwarder.
Can APRO assist with structural or CAD drawings for project submissions?
Yes, our engineering team can provide CAD drawings, section details to assist with project design and approval processes.
Do you provide long-term technical support after delivery?
Yes, our service doesn’t end after delivery. We offer lifetime technical support, and our engineers are available for ongoing maintenance guidance or future upgrades.
Do you offer OEM / ODM services for brand clients
Yes, we provide comprehensive OEM/ODM customization services, including product packaging logos and labels, etc.